NPS stands for Net Promoter Score. The NPS is calculated by taking all of your survey scores and determining how many promoters you have compared to people who would not recommend you.
Therefore, the way you can increase your NPS is to get more people to answer your survey as promoters. How can you get more promoters?
1. Consistently deliver excellent, remarkable, above and beyond service experiences.
2. Ask for surveys. The more surveys requested will result in more surveys answered.
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