The Scoreboard provides an overview of your company’s review and survey request performance and participation levels. The Scoreboard is divided into sections to easily show results. The sections are as follows:
- Overview - Your company’s current leading employees.
- Statistics - Detailed data on your company’s performance. Click the headers again to hide data.
- Ranking - If your company is in a franchise or better business development group, you may have access to the Ranking. Ranking shows how you rank against other companies in your group.
Steps to generate the report:
1) From the main navigation menu, hover over Reporting. Select Scoreboard.
2) Please be patient - it can take up to several minutes to access this report. The first screen will depict high level results:
- Leading employee without CSR privileges.
- Leading CSR.
3) Scroll down to view the Statistics section. Select the dates you'd like the report to generate more detailed results for. It's easiest to click the calendar icon and choose the dates there.
Results available are as follows:
- Reviews - # of total reviews
- Surveys - # of total surveys
- Usage level - % of employees who have earned a review or survey in the last 30 days. For example, if you have 5 employees and all 5 have earned a review or survey in the last 30 days, your usage level would be 100%.
- Review score average - average of review score ratings.
- NPS - Net Promoter Score. This is a calculation used to determine the type of customers your company is creating by asking the question, “would you recommend us to people you know?” Depending on their answer, they fall into one of 3 categories: detractors, promoters, or passives. The Net Promoter Score calculation is found by taking the percentage of promoters, less the percentage of detractors. % of Promoters - % of Detractors = NPS
- Reviews per day - average # of reviews per day.
- Surveys per day - average # of reviews per day.
- Days since last review - # of days since last review earned.
- Days since last survey - # of days since last survey earned.
- Reviews per employee - average reviews per employee.
- Surveys per employee - average surveys per employee.
4) If your company is in a franchise or better business development group, you may have access to the Ranking. Ranking shows how you rank against other companies in your group.
The primary sorting is by NPS which stands for Net Promoter Score. Therefore if you have the highest NPS in your group, you will have the #1 ranking.
Have more questions? Type your question in the search bar at The ReviewBuzz Guide.
Still can't find the answer? Submit a request by clicking here.