If you have reviews online from before you started ReviewBuzz, you can keep a record of these reviews in your dashboard. All you need to do is add them to your ReviewBuzz account.
To do so, follow these steps:
- Customer name
- Technician(s): This is all team members who are mentioned in the review
- Rating: How many stars were earned
- Comments: What the customer said on the review
- Review Site
- Date of Service: Use the date the review was posted*
Once all information is entered, click OK.
Congratulations! You have successfully added a review.
*NOTE: The review will be chronologically placed in your Dashboard. That means that if it was earned 1 month ago, but you have earned reviews since then, the review you added will be filtered behind the newer reviews you've earned.
The employee(s) credited with the review will get 250 points for manually added reviews. If you would like to award more or less points for manually added reviews, you can always manually adjust employees' points.