Tips and Proven Strategies in Asking for Reviews
Improving the Quality of the Review
Engaging in conversation with customers during and before leaving the job about the fears or concerns they had before you arrived will motivate the customer to write a great review. Ask the customer specific questions about the following aspects of the service.
Checklist:• Pricing: Were you concerned that the estimate would be unreasonablyhigh?• Promptness: Did you expect us to reschedule, or arrive late for theappointment?• Efficiency: Did we handle the problem quickly?• Professionalism: Did our company meet your expectations in terms ofprofessional handling of your service call?• Friendliness: Was your call answered in a friendly manner?• Knowledge: Were you worried about our ability to address yourproblem?• Previous bad experiences: Have you ever had a problem with otherservice companies?
These questions will be conducive for the customer to write in the review about some of these concerns, making the review honest and real.
Handling Common Objections
Customer is busy – Ask kindly if he can post the review later, but before the
end of the day, so it will show in your daily report.
Customer doesn’t have a computer – Provide the instructions and ask if his
kids, neighbors, family members or co‐workers can help him out.
Computer not working at the moment – Ask if you can send him a link later or
at work so they can post it later, and follow up with a courtesy call.
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